Store Policy
CUSTOMER CARE
1. Payment Methods: We accept all major credit cards, PayPal, and Apple Pay. Payment will be charged at the time of purchase.
2. Prices and Availability: Prices and availability are subject to change without notice. In the event of a pricing error, we reserve the right to cancel any order.
3. Order Processing: Most orders are processed within 1-3 business days. In the event of a delay, we will notify you by mail.
4. Returns and Refunds: We have a 14- day return policy for most items. Returns must be in new and unused condition with all original packaging and tags. A refund will be issued in the original form of payment.
5. Security: We use industry-standard encryption technology to protect the privacy and security of your personal information.
6: Customer Service: If you have any questions or concerns, please contact us by email or phone.
Our customer service hours are Monday -Friday 9am-5pm EST. By shopping with us, you agree to the terms of our store Policy.
PRIVACY & SAFETY
At Bisonnox, we understand the importance of receiving your orders on time and in good condition. Our goal is to make sure that your shopping experience is seamless snd hassle-free from start to finish.
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1. Shipping Area: We currently ship to local and international countries. If your location is not listed, please contact us for further assistance.
2. Shipping Time: Our standard shipping time is 7-15 business days. Delivery time may vary depending on your location and shipping method selected.
3. Shipping Costs: Shipping costs will be calculated based on the weight and size of your order, as well as your location.
4. Shipping Methods: We offer several shipping methods, including free shipping, standard and express shipping. You may choose the shipping method that best suits your needs and budget during the checkout process.
5. Order Processing: Orders are processed and shipped within 7-15 business days. Please note that orders placed on weekends or holidays will be processed on the next business day.
6. Tracking Information: Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can track your order by visiting https://www.bisonnox.com/.
7. Delivery Signature: Depending on the shipping method selected, a signature may be required upon delivery. If no one is available to sign for the delivery, the carrier may leave a notice with instructions for pick up or redelivery.
8. Damaged or Defective items: If you receive a damaged or defective item, please contact us immediately. We will replace the item or issue a refund, whichever you prefer. Thank you for choosing Bisonnox .
If you have any questions or concerns about our shipping policy, please don't hesitate to contact us.
PAYMENT METHODS
Credit / Debit Cards
PAYPAL